Shipping policy
Shipping Policy
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Please note that processing times may be longer during holidays, promotions, or periods of high demand.
Estimated Delivery Times
Estimated delivery times vary depending on your location.
Most orders arrive within approximately 6–9 business days after dispatch.
For some South American countries, shipping may take longer due to customs processing and local delivery services.
Shipping Delays
While we do our best to ensure timely delivery, Veluna is not responsible for delays caused by:
- customs clearance,
- shipping carriers,
- weather conditions,
- incorrect shipping information,
- or other circumstances outside our control.
All delivery times are estimates and are not guaranteed.
Incorrect Address Information
Please ensure your shipping information is correct before placing your order.
Veluna is not responsible for orders shipped to incorrectly entered addresses provided at checkout.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist you.
For any shipping-related questions, contact us at: