Refund policy

Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need proof of purchase.

To start a return, you can contact us at studio@velunalights.store.
Please note that returns must be approved before being sent back. Returns sent without prior authorization may not be accepted.

If your return is approved, we’ll provide instructions on how and where to send your package.

You can always contact us for any return-related questions at studio@velunalights.store.

Damaged or Incorrect Orders

Please inspect your order once it arrives.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

Returned items must be unused and in their original packaging.
We may not accept returns for items that show signs of use, damage caused by misuse, or products returned without their original packaging.

Sale items and gift cards are non-refundable.

Exchanges

If you would like a different item, the fastest way is to request a return for your current order and place a new order once your return is approved.

European Union 14-Day Cooling Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The item must still be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks or credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at studio@velunalights.store.